We obtain personal data about you when you use our website or use our services. Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Learn more about us Our government clients Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. Send you communications and notifications concerning the status of your chosen service. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE
If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Name Purpose Description Storage Period Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. You will remain liable to pay all Service fees charged by your payment card issuer. We suggest you read the privacy notice of any website before providing any personal data. HOW DO WE COLLECT YOUR PERSONAL DATA? TLScontact companies The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. 19. For further information on payment terms, please leave a message on the Contact us page of the Website. This step is mandatory in order to be able to register to your account. 3. We will try to give you reasonable notice of any major changes. TLScontact Data Protection Office: All rights reserved. We will never transfer your personal data in an unsafe or unsecure way. We amend these terms from time to time. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. How we may use your personal information You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. For the best experience on our site, be sure to turn on Javascript in your browser. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? You are responsible for configuring your information technology, computer programmes and platform to access our site. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. Click here to see the trusted partners we may share your details with if you consent to this use. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. This information and these materials have not been verified or approved by us. 15. Government Authorities If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. All such rights are reserved. 5. Kindly note that we reply to the inquires sent only in English. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Here are the mandatory steps to apply for a Schengen visa. Prohibited uses Be sure to complete the form in black ink and in capital letters. 2019 - 2023 TLScontact. 3.1 Price of the Service fee of TLScontact Please have your TLScontact reference number or passport number ready prior to speaking with one of . Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. You can turn off cookies for our website through the settings page on your browser. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. This can be found on your appointment booking confirmation. Will never be used for anything other than to process the requested service; Please choose the Visa Application Centre where you would like to submit your application. The website in which you are linking must comply in all respects with the content standards set out herein above. 2019 - 2023 TLScontact. If you already have an account, please login here. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. We keep your personal data in accordance with our legal obligations and with our Clients instructions. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Cookie settings in Chrome Rectify the right to inaccurate data rectified. Loss of business opportunity, goodwill or reputation; We will always verify and validate any individuals claiming to be your representative before accepting any information about you. Do not rely on information on this site How can you manage your cookie settings? Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. Security by design Data security is at the heart of our business. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. We work with third-party product providers to provide you the best customer experience. Further legal action against you; 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. Be in contempt of court; On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. 1. You are solely responsible for securing and backing up your content. These Terms of Service may be consulted on the Website at any time. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Will never be used for any marketing purpose by the third party. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. Passport Collection
In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. Designed to enhance your visa application experience. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. Loss of profits, sales, business, or revenue; 12. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. By using our site you accept these terms The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. All rights reserved. Here are the mandatory steps to apply for a Schengen visa. 10. Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year _gid Google Analytics Used to distinguish users 24 hours to collect your passport or get our Express Courier Return service. Too busy to come to our centre during standard opening hours? Uploading content to our site The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. 6.1.2. They shall prevail over any other version and any other conflicting document. Be obscene, offensive, hateful or inflammatory; TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. By continuing browsing the websites, you agree to provide consent to the use of cookies. You will be transferred to the browsers help page for instructions concerning your cookie settings. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. In all cases, TLScontact will provide you with a substantive . Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. 2.4. Restrict the right, in some cases, to restrict processing of your personal data. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; We collect in particular the following categories of personal data: Attention: Fraud Alert. 14. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. We will never sell your personal data or use it in any way without your direct knowledge. Our call centre is available from Monday to Friday from 08:00 - 15:30. We will never sell your personal data or use it in any way without your direct knowledge. The Customer is advised that: Our site is for domestic and private use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. CCTV images for general surveillance. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. We recommend that you print a copy of these terms for future reference. Book an appointment for you to one of our TLScontact application centre; In case of material changes we will inform you by any appropriate means. The grounds we may rely upon are: Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Which cookies does TLScontact use? By using our site, you confirm that you accept these terms of use and that you agree to comply with them. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. For any question as to such fees please consult the following link. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. Our trade marks are registered We may from time to time provide interactive services on our site, including, without limitation: Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. travel to England from another country during coronavirus (COVID-19). Any equipment or network on which our site is stored; Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. What are cookies? Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) We do not represent that content available on or through our site is appropriate for use or available in other locations. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. OVERSEAS TRANSFER OF YOUR PERSONAL DATA You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. You might have some questions as you go through the visa process. They can also be used to recognize a users device. Introduction The store will not work correctly in the case when cookies are disabled. Registration onthis site will allow you to book an appointment and check the status of your application step by step. 3.2 Price of the service fee of HMPO/UKVI 17. TLScontact by your side. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We may make changes to our site USE OF COOKIES TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. 9. Any part of our site; You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Be defamatory of any person; Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. We concentrate on providing the administrative aspects of the . Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. TLScontact makes every effort to answer your questions and accommodate your requests. Carry out further verification procedures in relation to your application/service; For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. TLScontacts liability 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Why does TLScontact use cookies? 9. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Third party service providers working on our behalf Will be kept secure and confidential; We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. 1.4. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja The processing times for any of your applications or of the DNA sample are estimates only. 2.1. To know which days and times our centre is open, please check our Address page. Interactive services Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . Rules about linking to our site When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. We do not guarantee that our site will be secure or free from bugs or viruses. We will share personal data with third parties: For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Watch the video. OVERSEAS TRANSFER OF YOUR PERSONAL DATA TLScontact will issue a receipt for the transaction upon receipt of payment. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; Welcome to the Belgium Visa Application Centre. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. This use or passport number ready prior to speaking with one of for a Schengen.! Borders of your application step by step visa application centre in Lagos Ikeja is open, please login here substantive... 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