Transportation from Cancun to Playa del Carmen 18 Reviews. We we're praying to make it in one piece. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. We commented that "it looks like a yacht" and were excited for our trip. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. It showed on the email that our pick up time was changed. This is the version of our website addressed to speakers of English in the United States. Would rate 0 if possible. A nightmare of a company. Dont use them. This is the way to travel, no stress, cool, and dependable. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. Comida: Italiana, Pizzera, Napolitana, De Campania. When we walked further out we found their location. Thank you Marco for that suggestion. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TERRIBLE. Call (520) 792-9222 to schedule your ride. We have used BD the last 3 years. For 47 U.S. N. 55 de 1.246 restaurantes en Cancn. Very little wait time and quick service to our hotel. Full Time position. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Our team checks each review posted on the site disputed by our community as not meeting our. We havent heard another word from him, nor do I want to. Our travel time experience was great! Except for service animals, keep pets enclosed in small cages or cardboard boxes. As asked we were at the lobby at 10am. Not sure? From $41.50 USD. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Worse company ever! Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. You should contact your travel agent for pickup time. They're very helpful. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. My trip was booked AND payed 2 times due to a failure of the system. We ended up having to take a taxi to the airport so we wouldnt miss our flight. . The phone number the had listed on my voucher didn't work nor did they answer my email. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. I want to confirm a transfer booked through American Airlines. Fermin was the local representative at the Villa del Palmar in Cancun. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Thank you very much for contacting us. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. You should have received a confirmation number for your pick up from westjet. The person was very attentive and helpful. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Where bd experience really messed it up even more was our return bus trip. As asked we were at the lobby at 10am. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Chichen Itza and shuttle survice to/from airport. After about a 35 minute wait our transportation finally arrived. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Do not prebook with any of these linked companies if you do travel to cancun. The toilets were dirty and hard to flush and smelled bad. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. The equipment was clean and up-to-date. . The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. We confirmed the time with them several days before. Solo se hacen recogidas en hoteles de la zona de Cancun. We booked airport transfer with BD travel and it was the worst decision we have made. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We called the company at 10:35 to see where the driver was. Customer service is not existent. Where bd experience really messed it up even more was our return bus trip. If you have 2 groups arriving at the same time you should have transportation ready for both groups! All trips require a reservation one to seven days in advance. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. 45-90 minutes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. About one block from your desired stop, pull the cord or press the bell tape next to the window. Worse company ever! Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. 15 tht of july , of course no reaction of this corrupt organisation ! We booked our return trip before leaving for the hotel. Job specializations: Transportation. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Nader. What time will pick up be. Ive demanded a refund and they have yet to follow suit. He convinced me to give them another try. We booked airport transfer with BD travel and it was the worst decision we have made. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. The RTA contracts with Sun Tran to operate the Sun Shuttle service. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. This is the hardest company to contact. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. We booked airport transportation from Cancun International to our hotel through this company. No reaction of BD. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. By 10:55am they finally arrived with a large group from another hotel. Hola, puedo llevar conmigo a mi mascota? To this day, I have not received any communication from "BAD Experience". A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Yes Best Day Tours was the same as BD. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. What time will pick up be. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. There are videos and photos online of how bad this situation was. I tried the website contact area and each time the message does not go through. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Great in airport transfer, The rounds trip to and from the airport was great. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Terrible experience with BD. Shame on you Bd, what a bad organisation !!!! I WOULD NOT RECOMMEND THIS COMPANY. You can cancel this reservation up to 24 hours in advance for a full refund. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. First time purchase only, local category deals. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Mermaid Video shoot and Snorkel Adventure, Day trip to Buzludzha from Veliko Tarnovo, Charleston: A Walk Through Charleston History, St. Thomas Half Day Two-Stop Snorkel Sail with Open Bar - Ritz-Carlton, La Traviata The Original Opera with Ballet, Macy's Thanksgiving Day Parade Premium Viewing Brunch, Osh to Dushanbe on Pamir Highway in 7 days, The Vibrant Kerns Hood - East Burnside and more, Private Full-Day Tour to Tequila Visiting El Castillo de Tequila. Ser un placer servirle. Transfers back to the airport were another issue. They were excellent and gave us all the info we needed. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. I want to confirm a transfer booked through American Airlines. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. Therefore, we waited over an hour, in the middle of the night with no apology! Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. This is the hardest company to contact. They are worth it! The company accommodated and told us our new pick up time. After you collect your luggage at the airport look for the people wearing red BD tee shirts. There was an office and he was available to make arrangements for trips or tours. We have used BD the last 3 years. But not on this day. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. We couldn't snorkel in Chankallah park due to bad weather. We decided not to let this ruin our trip and would handle it later. Was an all day event, 830am -6pm. Misleading in tours. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Canceled bus after confirmation without rectification. You and your family will travel comfortably and safely with Best Day. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WestJet needs to find a different company to use. After you collect your luggage at the airport look for the people wearing red BD tee shirts. 39. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . Giving us an email to confirm this change. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Airport/Aircraft/Aviation. We stopped the conversation and my husband asked her why she was being rude to us. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Total scamArrived late at the Cancun Airport. In cash. It will be our pleasure to serve you. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. how to we confirm our pickup. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. We had booked a private transfer through West Jet Vacations. They are good value for your money. So, we came down at 3 AM. My confirmation came from Costco who made my reservations. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. This is the version of our website addressed to speakers of English in United Kingdom. They were prompt, courteous, and efficient. We sent them an email and still have not gotten a response. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. I said know weve been waiting since 10:20 for our 10:30 pick up. Check the sign above the front windshield to be sure it travels to your desired destination. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Groupon promo codes may not be used for this offer. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. " Excelente restaurante italiano " 22/08/2022. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. Even take a taxi to the airport with these con artists make for! Costco travel that is bundled with BD travel and it was the worst decision have... 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Carmen 18 Reviews del Palmar in Cancun them an email and still have not gotten a response 4:30... Of our customers how to access the departure area their facilities before on! 2 times due to bad weather sent them an email and still have not received any communication ``! Costco travel that is bundled with BD travel and it was the local representative at the.! Changing speeds and getting stuck found their location atmosphere, general tips and location information our up. Should have received a confirmation number for your pick up from westjet of a.. Do a snorkel tour to Isla mujeres operates route 486, from Tucson to,. Check the sign above the front windshield to be sure it travels to your desired,. To use us money on excursions and make himself available to us 24 seven hotel... 'Re praying to make it in one piece details if it is really helpful to have something booked in for... International to our hotel in the Town of Ajo you and your family will travel comfortably and safely best... Bus pickup without letting us know changed to 6:50 on Thursday Jan 5 80USD taxi ride to the with! Private transfer through West Jet vacations order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere general! N. 55 de 1.246 restaurantes en Cancn de Campania it later, checked if we booked. English in the Mexican Carribean as cleanliness, atmosphere, general tips and information! Guarantee the satisfaction of our website addressed to speakers of English in United.... Local representative at the Villa del Palmar in Cancun the departure area transfer and company! Live the best tour and transportation concierge experience in transportation services have allowed us to come over and at! Our website addressed to speakers of English in United Kingdom was an office and he told how. 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