I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. Any solution to this? Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Click the menu icon at the top left of you. Having trouble managing your online stores? Seller claims that the box is empty 2 days after the day he actually received the item. Unfortunately they won't unban you. The request should only be made during the Shopee Guarantee Period. Sorry, we are not able to process your request. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. Hi, Great injustice here. 1-800-MY-APPLE, or, Sales and Had a lot of coins and seller balance and outstanding orders as well. There was no warning and anything unusual in the app. If your account has been canceling orders quite often, then your account might be suspended. No problem right? How will I pay for my outstanding balance in Spay? March 21, 2022. I got the same situation. hi alex, i am currently in the process of setting up the tenant. All postings and use of the content on this site are subject to the. I hate it I also have money left in there. Now, I will be more cautious in transacting on shopee. Absurd! I got ban yesterday. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. As i was in a hurry i had to remove that account and make another Paypal account. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. Pro, The product you received is a faulty one. Click on the OK button when the alert shows. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. A copy of business license / SSM registration (if applicable). Dahveed, call You can handle multiple stores from all marketplace just by single dashboard. After that, you need to fill out the reason for your account deletion. It will be best if we will work together since I am seeing a lot of cases like us here. Nothing will be deleted or changed by the Shopee system. Agree ! Then communicate with Shopee Malaysia customer service. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. You can also receive a reimbursement of your order without sending the goods. I went as far as filing a complaint witht the DTI Philippines. Visit the USPS Zip Code lookup website and enter your address. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Account deletion requests are subject to approval. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. This is sort of a x-post from r/aliexpress but with some embedded detail. Hello. Here is a more detailed explanation about the Shopee account being banned. this is terrific idea well done.. these things are observed by all the users . In order to do so, go to the Order Details page and click Extend Shopee Guarantee. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Once the order has been approved by the Buyer, the payment will be made to the Seller. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. Please try again later. My platinum tiered account also suffered the same fate. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. any proposed solutions on the community forums. ", a robot: "We cannot process your request, please try again later. Voucher abuse? However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. how you run your business, whether you sell on other platforms, the size of your team, etc. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. I am a Platinum Member and suddenly shopee suspended my account. They refuse to tell me how much i have to pay because of security reasons. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Your billing address format has to be exact. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Worst, I received an email from Shopee suspending my account. You can "appeal" but they won't even unsuspend my account. Apparently, there is some automated security check run by paypal to whatever account you try to link. The Centerpoint Bldg. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. How did u all withraw ur balances? Seller-requested cancellations - orders cancelled by the buyer at the seller's request. 1999-2023 PayPal, Inc. All rights reserved. I was banned by Shopee Thailand. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. After you login successfully, go to the Me tab. Answer (1 of 5): There are 2 ways to verify your shopee account. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. "Mr" or change the offending word and the order goes through fine. Thank you. Harassment is any behavior intended to disturb or upset a person or group of people. Apple may provide or recommend responses as a possible solution based on the information A simple fix is to prefix the name with a title e.g. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Their service is terrible. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. i got banned today. Sorry, we are not able to process your request. Always get flagged for security reasons for us. Now that I have read your story, I will no longer raise the issue to the DTI. Their customer service sucks! A forum where Apple customers help each other with their products. Can you help or fix this error? Sellers have 2 calendar days to respond to Shopee. Got banned out of nowhere for Shopee Singapore. Make sure to attach all the hard evidence such as screenshots and email from shopee. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Visit the USPS Zip Code lookup website and enter your address. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. I have the same situation. Read also: Guides To Start Selling Products On Shopee Malaysia. So what to do now? By browsing this website, you consent to the use of cookies. They can't even explain the specific reason how the violation occurred. This site contains user submitted content, comments and opinions and is for informational purposes Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. Hes also the one behind Pesohacks.com and Ballunlocked.com. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Save time, save cost, save energy, join Ginee Now! A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. He is still selling on Shopee. :((. If the system rejects it, there is no way for them to override it. Personal experience. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. Honestly [censored] off shopee i will sue you. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. So my Shopee account just got permanently banned from ever buying or selling on the platform. I'm so disappointed in them, to be honest. We reserve the right to cancel their order if they do not comply with this requirement. Today I received and email stating Shopee needs a copy of my passport. Always get flagged for security reasons for us. We're going around circles and up until now they don't have a resolution. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. The first way is uploading the necessary documents using Shopee app. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). same herei also got banned without a reasoncall and email also dint give reason. Very same situation here! It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions.
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